Video tutorial: Order transcripts (Higher Education Institutions)

Video tutorial: Order transcripts (Higher Education Institutions)

October 9, 2019 1 By Ronny Jaskolski


Hello and welcome! My name is Christine
and in this video I’m going to show you how to order transcripts official
transcripts but first I want to give you an overview of this very simple process.
this is your school and this is your official transcript which your school
hangs on to for safekeeping. Now let’s say you need to send your transcript
somewhere like to a graduate school or your employer. That’s where we come in.
You just log into your account and tell us where you’d like to send your
transcript and then we’ll get it there. Let’s start ordering. You’re going to go
to the page on your school’s website where you can order transcripts. You’ll
see a page that looks like this. If you haven’t created an account yet, click
create account and follow the on-screen instructions. Creating an account
consists of three parts: contact information, authentication information
such as your date of birth and student ID, and creating a username and password.
So let’s go back to the main page and login. Enter your email address and
password and click sign in. You’ll be brought to the page where you enter your
destination. You can search by institution name, city, state, acronyms,
email addresses and more. Or if you want to send it to yourself you’ll click Send
to yourself. We’ll do that later. Let’s say I want to send my transcript
to Georgia Institute of Technology. I’ll just enter Georgia Tech here –
and there it is. So I select it and I’m brought to this page. You’ll see
right away that I can only send an electronic copy of my transcript. That’s
because this school is set up to receive electronic copies only. I can choose to
send my transcript now or I can wait until my next grades are out or I can
wait until I graduate. But let’s say I want to send my transcript now. I can add
some special instructions here and if I had an application tracking number I’d
add it here. I can select from the drop-down menu the purpose for sending
my transcript. If I wanted to attach something such as a covering letter I
could do that here. Click continue. I now see the document in my shopping
cart I can click Checkout or can continue
shopping, so let’s do that. Let’s say I also want to send a copy of my official
transcript to myself. So I’d click Send to yourself and then I can choose the
format. I’d like to receive a paper copy. Your
address may populate this page but if it doesn’t, just enter your
address and phone number here. Down here you’ll see those same options: send now,
hold for grades, or hold for degree, and you’ll also see that I have the
drop-down menu for some mailing options. When you’re ready, click Continue. Now
you’ll see both documents here. You can choose to remove them, continue shopping,
or go to the checkout. So let’s go to the checkout. You are now brought to the
consent form which tells you about FERPA, the Family Educational Rights and
Privacy Act. By checking the box here, you are providing consent to release your
educational records. You can read more about this here when you get to this
stage. If you check the box, you can then click Next. Now this is the confirmation
page where you can check your order. If everything looks ok, you’ll click Confirm
and you’ll be brought to a secure checkout site where a third party will
process your credit card payment. At the end of the process you will get to this
page where you will see your order number. Here you can also see that your
order has been submitted to your school. You’re now waiting for them to fulfill
your order. You can get an order status at any time by clicking Order status.
If you ever need help along the way, just click the support link at the top of
each page. Thanks for watching!