Higher Education Digital Assistant

October 8, 2019 0 By Ronny Jaskolski

Welcome to the Higher Education
Digital Assistant Demo. Today, we’ll be
demonstrating a one-stop shop all in one solution for
students, faculty, and visitors of a higher education entity. The issue we’re solving is
accessing information while maintaining security
all the while not compromising productivity. For example, how to update
one’s personal information, how to locate a
professor’s office, or how to find out any
campus events occurring. Instead of searching
multiple websites, locating all this
information and wasting time, our Digital Assistant
integrates all these services into one location. And it’s as simple
as asking a question. One of the many benefits of
Oracle’s digital assistant is its cross-channel integration
from web, to mobile app, to Facebook Messenger,
to Virtual Assistant. All these functionalities are
available on each channel, but only needs to
be configured once. Let’s begin with
the web channel. Here we have the web channel. Let’s kick off the Digital
Assistant conversation. Let’s start the
conversation with, hello. For this purpose, for
the student Roger Bolton. We’re going to get
Roger’s profile. Let’s log in. This log in is going to take
us to a new tab for the Instant App or Micro App. Here, we’re going to log
into HCM Cloud portal. Click Submit. Now that we have
logged in successfully, we’ll close it, return
to the Chat window. As you can see, the seamless
integration, and get Roger Bolton’s profile info. Here, we have Roger
Bolton’s profile. Let’s go ahead and update it. Let’s select Email. And let’s put in
Roger’s new email. Let’s confirm Roger’s new email. And now we have successfully
updated Roger’s email to [email protected] Now, we’re switching
to a mobile channel, specifically the custom
built iOS application. Let’s say it’s exam
week and students have been working hard. And then we need to
find out if there are any campus events occurring. This Digital Assistant
can provide that solution. All you need to do
is type in Any campus events on a specific date. Then, you get the
option for an event. Click on that. And there we go, the event
that’s happening on 12/15 is University Farmer’s
Market at 11:00 AM. Now, let’s say the
student found out when it’s happening but doesn’t
know how to get to the event. Now, this Digital Assistant
can also provide that solution. Take me to the field where the
farmer’s market will be held. Here, the Digital
Assistant is giving you the option of two services,
either Google Map or Apple Map. Let’s choose Google Map. And there you go, from
our current location to the field in these digital
directions and live directions. Let’s take a side step
now, still staying mobile, but this time using the
Facebook Messenger application. Here, we’ll be accessing the
university’s FAQ database. Let’s kick off the conversation
with, hello, once again. This time we’re the visitor. Here, we are in the FAQ
database and now we’re going to ask a question
to the Digital Assistant. Do I have to live on campus? Now if the question has
multiple possibilities, then it will give you
a couple notecards. You’ll be able to click on that
to view the actual question and answer. Are students required
to live on campus? And there you go,
that’s the answer. Now if all else has failed
and the visitor has not found an answer to
his or her question, the visitor can access the
Live Agent Integration feature by simply clicking
on the option. Let’s see it in action. Let’s ask a question, do
I have to live on campus? Let’s click on the card. And here, as we can see, we
can access the University FAQ or the Live agent. Let’s click on Live agent. And there you go,
the agent session has begun and has
been established. Now the agent will be able to
communicate with the visitor in order to answer any
inquiries the visitor may have. The final channel is
the Virtual Assistant. This channel enables
the user to be hands-free while
conducting any of the tasks we’ve previously
gone over today. We’ve used two
factor authentication to securely log in to
the session for the user. Let’s begin. Tell university about, Hi. Welcome. You can ask me any question. You can choose from
the following options– student, visitor. Student. Welcome. You can view or
update your profile. Please enter your name. Roger Bolton. Would you like to
check current profile or update Roger Bolton profile? You can choose from
the following options– get my info, update my info. Update my info. Checking your credentials. Log in successfully. Please enter the authentication
number sent to your mobile. 9232. What information would
you like to update? You can choose from
the following options– email, address, first
name, last name, phone. Email. OK, please input your new email. [email protected] Thank you, Roger Bolton. We have updated
your information. We’ve just been able to
update Roger Bolton’s email address all hands-free just
by simply answering questions that the Virtual
Assistant has asked. Here we have the Higher
Education Digital Assistant Notional Architecture. Let’s start with Roger. Roger is accessing
the Digital Assistant. The Digital Assistant has two
branches, the skills branch and the channels branch. Let’s begin with
the channels branch. We have the Virtual Assistant,
the Facebook Messenger, mobile app and web channels. Web channel uses object
storage as its technology. While the Virtual Assistant
uses two factor authentication. Switching over to
the skills branch, we have HCM Cloud Service,
Q&A, and Advancing Locations. Now, HCM Cloud
Service uses IDCS, Q&A uses machine
learning and AI, and finally events and
location uses third party APIs. All these technologies
encompass one digital assistant and provides an all in
one solution for Roger. The Higher Education
Digital Assistant is not limited to the
services we’ve shown today. What makes Oracle’s
Digital Assistant effective is it enables the
integration of all services across the industry
for the user’s needs. Our Digital Assistant
today has shown how one product
can enable a user to find all of his or
her answers regarding higher education by simply
having a conversation.